[2017 New] Huawei H11-848 HCNP-CC Contact Center Practice Exam | Killtest

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Huawei H11-848 HCNP-CC(Fast Track)-Contact Center (Fast Track) Practice Exam

In IPCC network call, after the internal call is successful, what are the calling number and called number respectively?
A. The calling number is displayed as the work number of the local agent of the initiator, and the called number is displayed as the agent number of the destination network agent in the local mapping
B. The calling number is displayed as the work number of the network agent of the initiator, and the called number is displayed as the agent number of the destination network agent in the local mapping
C. The calling number is displayed as the work number of the local agent of the initiator, the called number is displayed as the destination network number
D. The calling number is displayed as the work number of the network agent of the initiator, and the called number is displayed as the destination network number
Answer: B

The user dial the access code are immediately hang up, what are the possible reasons? (Select 4 Answers)
A. Queue machine failure causes call unable access to the call center platform
B. APLOGIC exception
C. CTI-Link main standby state exception causes the call unable access to the call center platform
D. core service main standby state exception
E. call center platform concurrent call number is limited by the License
Answer: ACDE

What is the difference between Tecal E6000 BMC Web module and the MM Web module?
A. BMC Web module (iMana Web interface) only manages the server blades on which the BMC is located
B. BMC Web Module (iMana Web Interface) can manage the server blade where the BMC is located and all the server blades in the enclosure where the MM is located
C. BMC Web Module (HMM Web interface) can manage the server blade where the BMC is located and all the server blades in the enclosure where the MM is located
D. None of the above
Answer: A

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Related H11-848 Exam Article: [2017 New] Huawei H11-848 HCNP-CC(Fast Track) Test Questions | Killtest

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Huawei H11-848-ENU HCNP-CC(Fast Track)-Contact Center (Fast Track) Questions

In the IPCC network Call, about the exemption rate, the correct statements are ( ). (Select 2 Answers)
A. The conversion of the exemption rate is only valid for the routing policy like the “default” or “routing expression configuration”.
B. The conversion of the exemption rate is only valid for the routing policy like the “routing ratio configuration” or “routing expression configuration”.
C. Only the routing cost of the call center for the call request can be used for the conversion of the exemption rate formula.
D. The routing cost of each call center can be used for the conversion of the exemption rate formula.
Answer: AC

In U2990, which of the following description about the DIP switch are correct? ( ) (Select 3 Answers)
A. DIP switch dial up for “ON” on behalf of 0, dial down for “OFF” ob behalf of “1”, from low to high from left to right (1-8).
B. DIP switch dial up for “ON” on behalf of 1, dial down for “OFF” ob behalf of “0”, from low to high from left to right (1-8).
C. DIP switch 1-4 for the frame number.
D. The eighth digit of DIP switch indicates the device number.
E. The 5-7 digit of DIP switch indicates the device number.
Answer: ACE

In U2990, which of the following statement about the CCU process is correct?
A. CCU process works in a load-sharing manner.
B. CCU process can be in the MGC and MRP.
C. CCU process provides media resources.
D. BSG completes narrow-band signaling access.
Answer: A

PRA log belongs to the relay module log of UAP3300.
A. True
B. False
Answer: A

In U2990, which of the following statement on the signaling subsystem function is wrong?
A. Narrowband signaling processing
B. Broadband signaling processing
C. Signaling line access
D. Media access
Answer: D

Which of the following statement about IVR process log output cell are correct? (Select 3 Answers)
A. log output cell in the log level parameters is the input parameters and must be completed
B. Log output the log level parameter in the cell with an error level, warning, information, and debug level
C. The log output cell will output the log to the log file only if the logging level set by the IVR is higher than the log level set by the cell
D. Log output cell can output any logs to the log file
Answer: ABC

In U2990, if installing the 75 Ohm E1 cable, so set the three dip switches, SW1, S2, S3 which on the CIU board as ( ) separately.
A. ON OFF OFF
B. ON ON OFF
C. OFF OFF ON
D. ON ON ON
Answer: D

The downtime of eSpace U2990 is ( ).
A. 5 minutes per year
B. 10 minutes per year
C. 20 minutes per year
D. 30 minutes per year
Answer: A

In U2990, which of the following process has nothing to do with the gateway subsystem?
A. IFM
B. CIU
C. CMU
D. CDB
Answer: B

There are three types of recording, ( ), general recording screen (when the recording job is enabled, the system will record after the agent logs on), call screen (when recording is enabled, the system will record the agent during a call and Recording screen), recording members only with the user there is a quality inspection personnel to choose from.
A. Voice recording
B. Normal recording
C. Call screen
D. Video recording
Answer: A

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